Account Resolution Services
Saya specialises in the resolution of overdue accounts, offering our clients a professional, cost-effective and highly skilled account resolution services solution through tried and tested methods combined with the latest account resolution services technology in the industry. We understand and value our client’s relationships with their end customers, which is why our call centre is the preferred choice, outsource partner for many organisations looking to outsource their resolution platforms.
Pre-Legal Account Resolution Services
This service entails a series of increasingly urgent reminders (SMS, Letters, Emails, Outbound Call Campaigns) instructing customers to pay the amount owed to avoid a risk of Legal Resolution and a negative credit record. This service is further enhanced through the application of data services during the Pre-Legal resolution cycle. These services would include:
Asset Retrieval
This service is enabled through our network of field account resolution specialists. The rendering of this service is guided through the National Credit Act and compliance is imperative. The current service includes Vehicle and Household Goods Retrieval, but can be extended further.
Legal Account Resolution Services
Once all our normal resolution strategies have been exhausted during the Pre-Legal resolution cycle, it may be time to engage in more extreme resolution campaigns to ensure results. This involves the resolution of an outstanding accounts on behalf of the credit provider, including legal costs, which by law is capped to certain amounts. The outstanding amount plus lawful interest, admin costs and resolution fees are collected from the customer. This service is provided through our skilled, in-house attorney.
Tracking & Tracing
We have access to a wide range of advanced search engines. Our specialised software, together with other unique account resolution services tools, are what gives us the competitive edge in customer location assistance and locating individuals and companies. This is supported by our national network of tracers.
Account Portfolio Purchase Service
We assist companies and financial institutions to reclaim from bad consumer accounts by purchasing their outstanding accounts. This unlocks the outstanding accounts book value immediately and increases cash flow. We apply an accurate valuation and assessment model pre-sale of outstanding accounts.
Payment Solutions
Saya Recoveries offers a variety of payment channels to our clients, including:
